Contact

Get help from the community or the cluster support team.

less than a minute

DAIC support & contact:

If the answer to your question is not found in any of the Group-specific resources, or the Frequently Asked Questions consult with:

DAIC support via the Self Service Portal.
DAIC community on: Mattermost

Note

The linux bastions and the central storage are general IT facilities, not dedicated parts of the DAIC cluster. Direct your questions about those to their respective support teams.

Stop!

Do not send email directly to the personal email address of a DAIC system administrator, as that person may not always be able to respond immediately (i.e. outside office hours or when away or ill) and the other HPC support team members will not be able to see and respond to your question. Priortize using the Self-Service portal/TopDesk for prompt response.

Last modified November 26, 2025: emphasize TopDesk vs e-mail (5d92c34)